Subscriptions & Refunds

Last updated: October 4, 2026

ShiftHub (伙班) is a scheduling, time clock and leave management service for restaurants, retail and service businesses. This page explains our plans and prices, how to subscribe and cancel, our refund policy, and what happens when a subscription ends.

1. Plans and prices

A subscription belongs to the store owner’s account. Standard covers one store (the store in use when you buy; you can switch it in Settings once every 7 days). Pro covers every store you own. All staff at a covered store can use the plan’s features. Prices are in New Taiwan dollars (NT$).

Plan	Monthly	Yearly	What's included
Free	NT$0	NT$0	Up to 5 staff and 5 shift types; build and publish schedules, approve leave and shift swaps, view clock-in records (read-only). No card needed, free for as long as you like.
Standard	NT$390/month	NT$3,510/year (save 25%, about NT$293/month)	Up to 20 staff, unlimited shift types. Everything in Free, plus attendance issue detection, punch fixes and approval, overtime approval, clock-in records CSV export, store announcements, issue reports and premium themes.
Pro	NT$690/month	NT$6,210/year (save 25%, about NT$518/month)	Unlimited staff. Everything in Standard, plus a payroll and hours report center with payroll export, inventory counts, AI scheduling (10 runs a week) and multi-store management.

Monthly plans renew automatically every month; yearly plans renew automatically every year. The yearly price is 12 months of the monthly price with 25% off.
These new plans launch soon. Existing Pro subscribers keep their current plan and price, and their renewals are unaffected.
The amount charged is the amount shown in the app or on the payment page at the time you pay.

2. How to subscribe

Now: subscribe in the ShiftHub app on iPhone or iPad, paid through the Apple App Store. After logging in, the store manager picks a plan on the plans screen.
Coming soon: subscriptions through Google Play (Android) and on the web (credit card). We will update this page when they open.

3. How to cancel

3.1 App Store subscriptions (iPhone / iPad)

On your iPhone, open Settings → Apple Account → Subscriptions, choose ShiftHub, then tap Cancel Subscription.
Cancel at least 24 hours before the current period ends; otherwise Apple may already have charged the next period.

3.2 After you cancel

The subscription will not renew and you will not be charged again.
You can keep using it until the end of the period you have paid for. After that, the store moves to the Free plan (see section 5).

4. Refund policy

You can cancel a subscription at any time and keep using it until the end of the current period. Payments already made are not refunded. If you cannot use the service because of a system problem, contact support to request a refund.

App Store purchases: payment is collected by Apple, and Apple reviews and processes refunds. Sign in with your Apple Account at https://reportaproblem.apple.com to request one. You are also welcome to email us for help.
Web payments (once available): email support@shiftshub.app with your store name, payment date and a description of the problem, and we will get back to you as soon as possible.

5. When a subscription ends

When a subscription expires (or a cancelled subscription reaches the end of its period), the store automatically moves to the Free plan. You will not be charged.
Your data is kept, not deleted. Staff, shift types and inventory items above the Free plan's limits are locked (temporarily unavailable for use or editing) rather than deleted.
When you subscribe again, all data and features are restored immediately.

6. Contact us

For any question about subscriptions, payments or refunds, contact us at:

Support email: support@shiftshub.app

See also our Terms of Service and Privacy Policy.