ShiftHub Terms of Use

1. The service

ShiftHub is a scheduling tool for food service, retail, and similar businesses. It includes:

• Scheduling: create, edit, and publish weekly rosters
• GPS / Wi-Fi clock-in: set a workplace and clock in/out with location or Wi-Fi checks
• Attendance: track exceptions such as late, early leave, and absence
• AI scheduling: generate a roster in one step
• Staff management: invite codes and role permissions
• Multi-store (Pro): manage more than one location
• Schedule export (Pro): export a schedule image
• Heat map (Pro): visualize staffing

2. Accounts

2.1 Eligibility

• You must be at least 13 years old to register.
• You should provide accurate registration information.

2.2 Account security

• You are responsible for keeping your account and password safe.
• If you notice unauthorized use, contact us immediately.
• We are not liable for loss caused by your failure to keep the account secure.

2.3 Account types

3. Plans and payment

3.1 Plan types

Standard and Pro are auto-renewable subscriptions, billed monthly (every 1 month) or annually (every 1 year). Prices are in New Taiwan dollars (NT$). Annual price = monthly price × 12 months, 25% off.

For full plan details, see Subscriptions & Refunds.

3.1.1 What a subscription covers

• A subscription belongs to the store owner’s account.
• Standard covers one store (the store in use when you buy). You can switch it in Settings once every 7 days.
• Pro covers every store you own.
• All staff at a covered store can use the plan’s features.
• Existing Pro subscribers keep their original plan and price; renewals are unaffected.

Important: The amount, currency, billing period, product name, and any offer you actually pay are solely those shown and confirmed on the App Store and in-app purchase screen when you complete the purchase (currently iOS App Store only). The table is not a price guarantee. Later price or plan changes follow what the App Store and the app show at that time.

iOS users can manage or cancel auto-renewal in Settings → Apple Account → Subscriptions, then choose ShiftHub or the matching subscription. If an Android version ships later, Google Play rules will apply.

3.2 Trials and offers

• Whether a trial, trial length, or promo (including billing period and first charge) applies is only what is shown in the app / App Store when you start or complete the purchase.
• If no trial is offered or you do not take one, billing starts from the first paid start date of the plan you chose.
• After a trial (if any) ends, if you do not subscribe to a paid plan you move to the Free plan. Existing data is not deleted.

3.3 Payment method

• Subscriptions are billed through the Apple App Store (in-app purchase) (iOS only for now).
• ShiftHub does not process payment details directly.

3.4 Auto-renewal

• Paid plans are auto-renewing subscriptions.
• It renews within 24 hours before the end of each billing period and is charged to your Apple ID.
• iOS: manage or cancel in Settings → Apple Account → Subscriptions.
• After you cancel, paid features stop when the current period ends.

3.5 Cancellation and refunds

• You can cancel a subscription at any time and keep using it until the end of the current period. Payments already made are not refunded. If you cannot use the service because of a system problem, contact support to request a refund.
• For how to cancel and request a refund, see Subscriptions & Refunds.

4. Acceptable use

4.1 You agree to:

• Follow applicable laws.
• Use the service only for lawful scheduling and attendance.
• Make sure staff you manage know how their personal data is collected and used.
• Not share or transfer your account to others.

4.2 You must not:

• Use the service for illegal activity.
• Attempt to crack, decompile, or reverse-engineer the app.
• Interfere with or disrupt the service.
• Upload malware or viruses.
• Impersonate others or misrepresent your identity.
• Abuse GPS clock-in (for example by faking location).

5. Data ownership and responsibility

5.1 Your data

• Schedules, staff records, and clock records you create remain yours.
• We process them only as needed to provide the service.

5.2 Admin duties

• As a store admin you must ensure:
• Staff know and agree to collection of clock-in location data.
• Schedules comply with local labor law.
• Pay and attendance data are accurate.

5.3 Backups

• We back up data for operations and recovery. Completeness is limited by technology, third-party infrastructure, and force majeure.
• You should keep your own copies of important schedules, attendance, and payroll data using in-app export or other means.

6. Availability

6.1 Maintenance

• The service may be interrupted for planned maintenance, updates, cloud or third-party outages, force majeure, or other causes not attributable to a single party.
• Where practical, planned maintenance will be announced in the app or another reasonable way in advance.

6.2 Changes

• We may change, add, or remove features at any time.
• Material changes will be announced in the app.

7. Intellectual property

• The app’s design, code, icons, interface, and related IP belong to the ShiftHub team.
• You may not copy, modify, or distribute any part of the app.
• “伙班” and “ShiftHub” are the service’s brand names.

8. Disclaimer

8.1 Provided as is

The service is provided “as is.” We make no express or implied warranty that:

• The service will be uninterrupted, error-free, or fully secure.
• AI scheduling results are fully accurate.
• GPS / Wi-Fi clock-in location is absolutely precise.

8.2 Limitation of liability

To the maximum extent allowed by law:

• We are not liable for any direct, indirect, incidental, or consequential damage from using or being unable to use the service.
• We are not liable for labor disputes arising from scheduling or attendance calculations.
• Our maximum liability will not exceed the subscription fees you paid in the previous 12 months.

9. Ending an account

9.1 You may at any time:

• Staff: delete your account in Settings → Delete account.
• Admins: close the store and related data in Settings → Close store.

9.2 When we may suspend or terminate

• You breach these terms.
• You engage in illegal activity.
• The account has no login or service use for more than 12 consecutive months.

Except where law, a regulator, or the need to prevent immediate harm requires otherwise, we will notify you before suspension or termination by the registered email or in-app notice.

10. Disputes

• These terms are governed by the laws of the Republic of China (Taiwan).
• The parties will first try to resolve disputes in good faith.
• If that fails, the Taiwan Taipei District Court has first-instance jurisdiction.

11. Changes to these terms

We may change these terms at any time. The new version will be posted here with an updated “Last updated” date. For material changes we will notify you by:

• In-app dialog
• Push notification
• Email

Continued use of the service means you accept the updated terms.

12. Contact

Questions about these terms:

• Email: support@shiftshub.app
• Developer: ShiftHub team

© 2026 ShiftHub. All rights reserved.